Frequently Asked Questions

Tea should be stored in an airtight container away from light, moisture, and strong odors. Keep it in a cool, dark place like a pantry or cabinet. Avoid storing tea in the refrigerator as it can absorb moisture and odors from other foods.

When stored properly, most teas will maintain their quality for about 6-12 months. Green and white teas tend to have a shorter shelf life (6-8 months), while black teas, oolong teas, and pu-erh teas can last longer (1-2 years). Herbal teas typically stay fresh for 1-2 years.

Loose leaf tea generally consists of whole or large pieces of tea leaves, allowing for better flavor development and multiple infusions. Tea bags often contain smaller, broken pieces of tea (known as fannings or dust) which can result in a stronger but sometimes less nuanced flavor. Our premium tea bags contain high-quality tea leaves for convenience without sacrificing quality.

The perfect cup depends on the type of tea. Generally, use fresh, filtered water heated to the appropriate temperature (175°F for green tea, 212°F for black tea). Measure about 1 teaspoon of loose leaf tea per 8 oz cup. Steep for the recommended time (1-3 minutes for green tea, 3-5 minutes for black tea). Adjust to taste by varying the amount of tea or steeping time.

Many of our teas are certified organic, which is indicated in the product description. We work closely with tea gardens that practice sustainable farming methods, even if they don't have formal organic certification.

Yes! We offer a variety of herbal teas and tisanes that are naturally caffeine-free. We also have decaffeinated versions of some of our popular black and green teas.

We offer free standard shipping on orders over $35 within the continental US. International shipping rates vary by location. Most orders are processed within 1-2 business days and delivered within 3-7 business days, depending on your location.

We want you to be completely satisfied with your purchase. If you're not happy with your tea for any reason, please contact us within 30 days of receipt, and we'll make it right. We may offer a replacement or refund, depending on the circumstances.

Yes, we offer wholesale pricing for cafes, restaurants, and retailers. Please contact our wholesale department at wholesale@teafuu.com for more information and to set up an account.

Absolutely. We are committed to ethical sourcing and fair trade practices. We personally visit many of our tea gardens and ensure that workers are treated fairly and paid appropriately. We prioritize partnerships with farms that demonstrate environmental stewardship and community support.