Shipping & Returns

Shipping Policy

At TEAFUU, we strive to deliver your premium tea selections as quickly and safely as possible. Here's what you need to know about our shipping process:

Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.

Shipping Methods & Delivery Times

  • Standard Shipping: 3-5 business days
  • Express Shipping: 1-2 business days
  • International Shipping: 7-14 business days

Shipping times may vary depending on your location. Once your order ships, you'll receive a tracking number via email.

Shipping Rates

  • Orders over $50: Free standard shipping
  • Standard Shipping: $5.95
  • Express Shipping: $12.95
  • International Shipping: Calculated at checkout

Return Policy

We want you to be completely satisfied with your TEAFUU purchase. If you're not entirely happy with your order, we're here to help.

Return Eligibility

You may return most new, unopened items within 30 days of delivery for a full refund. We also accept returns of opened items within 14 days if you're not satisfied with the quality.

Non-Returnable Items

  • Custom tea blends
  • Gift cards
  • Downloadable products
  • Personal items (like teaware) that have been used

Return Process

  1. Contact our customer service team at contact@teafuu.com to initiate a return
  2. Package your item securely with all original packaging
  3. Include your order number and reason for return
  4. Ship your return to the address provided by our customer service team

Refunds

Once we receive and inspect your return, we'll send you an email to notify you that we've received your returned item. We'll also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

Exchanges

If you need to exchange an item for the same product, send us an email at contact@teafuu.com, and we'll guide you through the process.

Contact Us

If you have any questions about our shipping or return policies, please contact us at:

Email: contact@teafuu.com